Frequently Asked Questions

All in one place to solve all of your common Queries. If your query is not listed below, then feel free to contact us.

How to place an order with us?

1) Send us your artwork or design via Quick Quote Form.

2) You will receive a quote for cost approval.

3) You send us an approval for the cost.

4) We will send a secure PayPal payment link.

5) Once payment is completed, we send the completed vector artwork file in 1 to 24 hours. You will receive the vector file by mail. As soon as we receive the payment confirmation. We accept all major credit cards.

How do you receive the final vector graphic?

We will send you the final EPS or AI, CDR vector file by email.

How do I make the payment?

Normally, we can accept any major credit card through the PayPal secure banking system, or a direct payment from your PayPal account. The terms are designed to reduce risk for both parties until the working relationship earns trust and credibility.

How do you send your artwork?

Just email ( to us the best quality version of your artwork that you have. Obviously, the clearer it is for us to see, then the better job we can make of the final image. (Please send as a JPG or GIF file.)

What file types will the image are saved as?

Just about anything you want. We’ll send a jpg and an EPS file but if you request it we’ll also send any of the following file formats: AI, EPS, CDR, TIFF, BMP, PDF, JPG, GIF, WMF. All files are sent by email.

No problem, we can either adjust it until you’re happy or call it quits. We won’t ask for a payment until you’ve approved the initial proof. Once we’ve received your payment we’ll send you the EPS vector art file.

What is embroidery digitizing?

Embroidery digitizing is the process of converting artwork into a digital file using an embroidery software that allows embroidery machines to understand the needle’s path. Embroidery technique is preferred over printing technique because it is long-lasting on a garment.

How does embroidery digitizing work?

An artwork supplied by customer is imported to the embroidery software which is further adjusted into the right size specified by the customer and digitized accordingly into a specific digitized file format considering the specification of a garment. The Embroidery Machine has a hard drive which can be further used to read the digitized file and run on the fabric/garment for final output.

Types of embroidery digitizing?

There are various types of Embroidery digitizing such as flat, 3D Puff, Appliquéing and many more. Some locations on the garment for which the digitizing is done, for example, Left chest, Right chest, Caps/Hats, Sleeves, Jacket Back, Beanie etc.  

What is the the importance of quality digitizing?

There are various companies available in the market who provide embroidery digitizing, however only a handful of them provide quality digitizing work, and we are one of them. Embroidery Digitizing is an art with a passion to achieve the desired results for any project. Quality work only comes when all the steps are thoroughly followed as per the standard guidelines of the software for any specific fabric or garment. We provide a PDF view of the design for our customers to see how it will look on the fabric/garment. This helps to gain the customer confidence. Quality digitizing ensures growth in the business and build a strong relationship with new and existing customers.

What are the common digitizing errors and how to avoid them?

Digitizing takes a lot of things to consider avoiding some common errors like, density of the stitches, Pull com, stitch length, type of stitches tatami or satin etc.

What are the services you offer?

We offer various embroidery digitizing services such as, custom digitizing, logo digitizing, monogram digitizing, personalized digitizing for any realistic image and many more.

What are the file formats that are supported?

We accept various file formats for embroidery digitizing such as, jpg, jpeg, png, pdf, cdr. Ai. Eps, svg, doc, dst, pxf, emb, pof, pes etc.

How to submit embroidery designs for digitizing?

Customer sends the file with instructions via email, the design then goes into production software to adjust the size. Once the size is adjusted, our digitizer starts digitizing/punching the stitches to the design using the software. The digitized files then move into quality department for QC. Once it passes the quality check, it comes back to the digitizer to generate the PDF file for customer preview. Digitizer then uploads the files for the customer via email.

What are the factors that affect embroidery digitizing

Some of the factors that affect embroidery digitizing are: type of fabric, the complexity of the design, the size to achieve quality outcome. A hat digitizing will not work for a left chest design and vice versa. Some designs are time consuming due to its complexity where the customer will be made aware in order to achieve the best quality outcome.

How do you charge and what is the turn around time?

Pricing for custom embroidery digitizing varies from company to company. Our pricing is flat and for all complex designs, we provide a quote to all our customers for their approval before moving them into production. Our standard turnaround time is within 24 hours. Only in case of complex design, we seek approval from customer for additional time. We do not charge for any minor edit/re-work. We do not apply additional charge for rush orders.

Can I show some of the samples of embroidery digitizing?

Showcase some of the embroidery designs you have digitized in the past, to give potential customers an idea of your expertise and quality of work.